Acceptance What Nexo is Users — Patients Users — Health professionals Payments Free plan intermediation fee (prof…Liability Intellectual property Community content and moderation Suspension and termination Governing law Contact

Last updated: November 2026

Terms of Use

By using Nexo you agree to these terms. We have kept the language as clear as possible.

By accessing or using Nexo you confirm that you have read and agree to these Terms of Use. If you do not agree, you must not use the platform.

Nexo is operated by Nexo Technologies S.à r.l.-S, a simplified private limited liability company organised under the laws of Luxembourg, with registered office at 13, Rue Charlotte Engels, L-1482 Luxembourg, registered with the Luxembourg Trade and Companies Register (RCS) under number B309386.

Nexo is an intermediary platform that helps patients and independent mental health professionals connect and book appointments.

Nexo is NOT a healthcare provider. Nexo is NOT responsible for the quality, suitability, or outcomes of sessions between patients and professionals.

The professional relationship is established directly between the patient and the practitioner.

You must be 18 or older unless legally permitted with parental consent
You must provide accurate registration information
You are responsible for attending booked sessions
You should cancel or reschedule with at least 24 hours’ notice whenever possible

You must hold valid professional registration where applicable
You are fully responsible for the services you provide and for complying with law and professional ethics
You must maintain confidentiality towards patients
When you register patients manually on Nexo, you must inform them that you use the platform to centralise their administrative data (name, contact details and bookings, never clinical notes), and you are responsible for having a lawful basis to record them
You agree to respond to booking requests within a reasonable time
Paid plans are billed via Stripe as shown at purchase. The free plan is subject to the intermediation fee described below

Fees for clinical work are agreed directly between patient and professional. Nexo does not, at present, process session payments between patients and professionals.

Professional subscriptions are processed via Stripe. You may cancel as described in your dashboard — generally without commitment beyond the period already paid, unless expressly stated at purchase.

From 18 November 2026, professionals on the free plan (Starter) in Portugal pay Nexo an intermediation fee of 25% of the price of the first session of each new patient who arrives through the Nexo marketplace — search and directory, Smart Match, the Nexo app and Nexo advertising campaigns. In return, the free plan no longer has a limit on booking requests.

From 19 November 2026, the same fee applies to clinics on the Free plan in Portugal: 25% of the first session of each new patient who reaches the clinic through the Nexo marketplace, whichever team professional sees them. The fee is paid by the clinic. In return, the clinic Free plan no longer has limits on sessions or requests. For clinics, the rules below apply to the clinic, which accepts the requests and pays the fee.

Accounts created on or after 3 November 2026 (professionals and clinics): the rules in this section — the intermediation fee and unlimited requests on the free plan — apply from account creation, without waiting for the dates above.

For triage requests (with no time slot booked on the platform), the fee is 25% of the first-session price shown on the professional's or clinic's profile.

No fee applies to: follow-up sessions with the same patient; sessions the professional creates; patients who arrive through the professional's own link or website; and any request for professionals on the Pro and Pro+ plans or for clinics on paid plans (S, M and L)
The fee amount is shown to the professional before accepting the request, and acceptance requires their express confirmation. The patient's contact details become available after acceptance
The fee is paid by bank transfer to the account indicated by Nexo, using the assigned reference, within 7 days of the session (or within 14 days of acceptance for triage requests). Nexo issues the corresponding invoice
If the session is cancelled, the patient does not attend or, for a triage request, the professional reports within the deadline that the patient did not proceed, no fee is due
If the professional or clinic moves to a paid plan, unpaid fees accepted in the previous 30 days are cancelled, up to the value of one month of the chosen plan. Fees already paid are not refunded
While fees are overdue, the profile is removed from the marketplace and receives no new requests until settled; all other features (calendar, patients, manual sessions) keep working. Repeated non-payment or attempts to avoid the fee — for example, declining a request to arrange the session directly with the patient — may lead to account suspension
Changes to this fee are communicated by email at least 15 days in advance, and the professional may close their account at no cost before they take effect

Nexo is not liable for session quality, suitability, or outcomes; for cancellations or no-shows; for professionals’ acts or omissions; or for indirect losses from using the platform, to the fullest extent permitted by Portuguese law.

Platform design, copy, branding, and code are owned by Nexo or its licensors. Content published by professionals (e.g. articles or workshops) remains their responsibility, subject to licences granted to display it on Nexo.

Practitioners can post answers, articles and events in the community. Posting offensive, discriminatory, misleading, promotional content, or content that puts people at risk, is prohibited, and Nexo does not tolerate such content or abusive users.

Any user can report a question, answer or article with the "Report" button and block a practitioner to stop seeing what they post. The Nexo team reviews reports and acts within 24 hours: it removes the content and may suspend or delete the account of anyone who breaks these rules.

Nexo may suspend or close accounts that breach these terms, the law, or third-party rights, with or without prior notice depending on severity. Users can delete their own account at any time in the app or on the website (see /delete-account).

These terms are governed by Portuguese law. Courts in Portugal have jurisdiction, without prejudice to mandatory consumer protections.

Questions about these terms: nexo.saudemental@gmail.com

Last updated: November 2026

Terms of Use

By using Nexo you agree to these terms. We have kept the language as clear as possible.

By accessing or using Nexo you confirm that you have read and agree to these Terms of Use. If you do not agree, you must not use the platform.

Nexo is an intermediary platform that helps patients and independent mental health professionals connect and book appointments.

Nexo is NOT a healthcare provider. Nexo is NOT responsible for the quality, suitability, or outcomes of sessions between patients and professionals.

The professional relationship is established directly between the patient and the practitioner.

You must be 18 or older unless legally permitted with parental consent
You must provide accurate registration information
You are responsible for attending booked sessions
You should cancel or reschedule with at least 24 hours’ notice whenever possible

You must hold valid professional registration where applicable
You are fully responsible for the services you provide and for complying with law and professional ethics
You must maintain confidentiality towards patients
When you register patients manually on Nexo, you must inform them that you use the platform to centralise their administrative data (name, contact details and bookings, never clinical notes), and you are responsible for having a lawful basis to record them
You agree to respond to booking requests within a reasonable time
Paid plans are billed via Stripe as shown at purchase. The free plan is subject to the intermediation fee described below

Fees for clinical work are agreed directly between patient and professional. Nexo does not, at present, process session payments between patients and professionals.

For triage requests (with no time slot booked on the platform), the fee is 25% of the first-session price shown on the professional's or clinic's profile.

No fee applies to: follow-up sessions with the same patient; sessions the professional creates; patients who arrive through the professional's own link or website; and any request for professionals on the Pro and Pro+ plans or for clinics on paid plans (S, M and L)
The fee amount is shown to the professional before accepting the request, and acceptance requires their express confirmation. The patient's contact details become available after acceptance
The fee is paid by bank transfer to the account indicated by Nexo, using the assigned reference, within 7 days of the session (or within 14 days of acceptance for triage requests). Nexo issues the corresponding invoice
If the session is cancelled, the patient does not attend or, for a triage request, the professional reports within the deadline that the patient did not proceed, no fee is due
If the professional or clinic moves to a paid plan, unpaid fees accepted in the previous 30 days are cancelled, up to the value of one month of the chosen plan. Fees already paid are not refunded
While fees are overdue, the profile is removed from the marketplace and receives no new requests until settled; all other features (calendar, patients, manual sessions) keep working. Repeated non-payment or attempts to avoid the fee — for example, declining a request to arrange the session directly with the patient — may lead to account suspension
Changes to this fee are communicated by email at least 15 days in advance, and the professional may close their account at no cost before they take effect

These terms are governed by Portuguese law. Courts in Portugal have jurisdiction, without prejudice to mandatory consumer protections.

Questions about these terms: nexo.saudemental@gmail.com

Acceptance

What Nexo is

Users — Patients

Users — Health professionals

Payments

Free plan intermediation fee (professionals and clinics)

Liability

Intellectual property

Community content and moderation

Suspension and termination

Governing law

Contact